Back in the year 2000, Malcolm Gladwell published his landmark book called The Tipping Point. And little did he know 9 years later he would have set the stage for how many Contact Centers handle Social Media?
Let me explain …
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The Tipping Point and your Contact Center
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Using Social Media to Deepen Customer Relations
http://buzzmarketingfortech.blogspot.com –
An obvious win for companies looking to jump into Social Media is in the Customer Support area. As more and more customers voice their opinions online, the choice is not if you should be responding using Social Media, but when are you going to start responding!
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Bring Twitter into Your Service Cloud with Salesforce CRM for Twitter
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Today salesforce.com introduced Salesforce CRM for Twitter, bringing together Salesforce CRM with Twitter.
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