Remember the “good old days,” when customers were banging down your door, and all you had to do was open it? Very few businesses these days are enjoying that luxury.
There is one upside for the consumer, however.
Customer service is back with a vengeance. The current economic climate calls for a return to the basics of getting and retaining customers. Whether you’re selling a product or service, whether you sell to business or consumers, high- or low-tech, some ideals are universal.

New York Times Co. has told employees at the Boston Globe it is prepared to shut down the newspaper within a month unless it gets labor concessions -- a move that reflects both the financial pressure the Times Co. is under and the depths to which its once-prized property has sunk.

The expected drop in internet advertising revenues this year was neither unpredictable nor unpredicted, nor was it caused solely by the general recession and the decline in retail sales. Internet advertising will rapidly lose its value and its impact, for reasons that can easily be understood.