Remember the “good old days,” when customers were banging down your door, and all you had to do was open it? Very few businesses these days are enjoying that luxury.
There is one upside for the consumer, however.
Customer service is back with a vengeance. The current economic climate calls for a return to the basics of getting and retaining customers. Whether you’re selling a product or service, whether you sell to business or consumers, high- or low-tech, some ideals are universal.