Reality #1: Consumer already get it; brands are still trying to figure it out
Reality #2: Brands should focus on the people first, tools last
Reality #3: There is no such thing as a social media expert quite yet
Reality #1: Consumer already get it; brands are still trying to figure it out
Reality #2: Brands should focus on the people first, tools last
Reality #3: There is no such thing as a social media expert quite yet