It is not easy to know where to start when it comes to social media. The stories of brands that have taken missteps with fake profiles, and become a lightning rod for negative comments are aplenty - causing more than one marketing team to take a big step back and wonder where and how best to get involved. Increased scrutiny by legal teams, the recession and a general fear of taking risks are also factors that are keeping brands from really digging deeply into using social media.
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